Last updated: [06/01/24]

At The Elegance Clinic, we are dedicated to safeguarding the privacy and confidentiality of our client’s personal information. This privacy policy outlines how we collect, utilize, store, and protect the data obtained from our clients. By engaging with our services, you acknowledge your consent to the practices described in this policy.

 

Information We Collect: We may collect the following personal information from our clients:

Names

Home address

Date of Birth

Phone numbers

Email addresses

Medical history forms

Consent forms

Use of Personal Information: The personal information collected provides our clients with exceptional services and ensures their safety during treatments. The primary purposes for which we use personal information include:

Verifying client identities

Assessing medical suitability for treatments

Providing personalised care and treatments

Facilitating communication and appointment scheduling

Processing payment transactions

Ordering prescription items (when necessary)

Sending important updates, reminders, and relevant information

Conducting marketing and promotional activities (with consent)

Data Protection and Security: We maintain stringent security measures to safeguard personal information from unauthorised access, disclosure, alteration, or destruction. This includes:

Employing secure systems and encryption technologies to protect data transmission

Restricting access to personal information to authorised personnel only

Regularly updating and maintaining security protocols

Implementing strict data retention policies

Conducting staff training on privacy and data protection

Sharing of Personal Information: We do not sell or share personal information with third parties for their direct marketing purposes. However, we may share personal data under the following circumstances:

With client consent for specific purposes

When required by law or legal process

With trusted third-party service providers who assist us in delivering our services (e.g., payment processors, IT support)

In the event of a merger, acquisition, or sale of our business assets, where client information may be transferred to the acquiring entity

Marketing Communications: With client consent, we may use their contact information to send marketing communications about our services, special offers, and relevant updates. Clients can opt out of receiving such communications at any time.

Client Rights and Choices: Clients have the right to access, correct, update, or delete their personal information held by us. They can also withdraw consent for specific uses of their data. To exercise these rights or address any privacy-related concerns, clients may contact us using the information below.

Data Retention: We retain client personal information for as long as necessary to fulfil the purposes outlined in this policy unless a more extended retention period is required by law.

Children’s Privacy: Our services are for individuals aged 18 and above. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from a minor, we will take steps to delete it promptly.

Changes to the Privacy Policy: We reserve the right to update this privacy policy periodically. Any modifications will be effective upon posting the revised version on our website. Clients are encouraged to review this policy periodically for any changes.

 

Contact Us: If you have any questions, concerns, or requests regarding our privacy practices or this privacy policy, don’t hesitate to contact us at 

 

The Elegance Clinic, 

20 Queens Avenue, 

Welwyn Garden City, 

Hertfordshire, 

AL7 4BZ.

 

By using our services or providing your personal information, you acknowledge that you have read and understood this privacy policy and consent to collecting, using, and disclosing your information as described herein.